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| Metric | Industry Benchmark | Supplier Performance | Exceeding Benchmark |
|---|---|---|---|
| On-time Delivery Rate | 95% | 98% | +3% |
| Damage Rate | 0.5% | 0.2% | -0.3% |
| Customer Satisfaction Score | 4.5/5 | 4.8/5 | +0.3 |
| Transit Time | 48 hours | 40 hours | -8 hours |
| Cost Efficiency | $5.00/kg | $4.50/kg | $0.50/kg |